Section 01
Introduction
Welcome to 5jli — your trusted online betting and gaming platform in the Philippines. We understand that when you sign up and play on 5jli, you're trusting us with some of your most personal information. That trust matters to us, and we do not take it lightly.
This Privacy Policy describes how 5jli ("we," "our," or "us") collects, uses, stores, protects, and shares the personal data you provide when you register an account, make a deposit, place a bet, or simply browse our platform. It applies to all users of the 5jli website and any associated mobile applications.
This Privacy Policy is written in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC) of the Philippines. By using 5jli, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our platform.
This Privacy Policy should be read alongside our Terms and Conditions. Both documents together govern your use of the 5jli platform.
Safe Payments, Safer Data
From Cebu to everywhere else in Pinas, 5jli keeps your personal and payment data locked down tight.
Section 02
What Personal Data We Collect
5jli only collects data that is necessary to provide you with a secure, personalised, and legally compliant betting experience. Here is a breakdown of the categories of personal data we collect and why:
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID | KYC verification, age verification, AML compliance |
| Contact Data | Email address, mobile number, home address | Account communication, withdrawal processing, support |
| Financial Data | GCash/Maya number, bank account details, transaction history | Processing deposits and withdrawals in Philippine Peso (₱) |
| Technical Data | IP address, device type, browser, OS, session data | Platform security, fraud detection, geographic access control |
| Usage Data | Bet history, games played, login times, feature usage | Platform improvement, responsible gaming monitoring |
| Marketing Preferences | Communication opt-ins/opt-outs, promotion responses | Sending relevant offers and updates (with your consent) |
We may also collect data from third-party identity verification services when processing your KYC documents. Any data collected from these third parties is handled under the same level of protection described in this policy.
We do not collect sensitive personal information (such as health data, religious beliefs, or biometric data) unless it is strictly necessary for identity verification and required by Philippine law.
Section 03
How 5jli Uses Your Personal Data
Built Around Filipino Players
Every data practice at 5jli is designed with the kabayan bettor in mind — transparent, fair, and compliant with local law.
We use your personal data only for legitimate and clearly defined purposes. The specific ways we use your data include:
- Account Creation and Management: Setting up and maintaining your 5jli player account, verifying your identity, and managing your profile settings.
- Transaction Processing: Handling your deposits and withdrawals in Philippine Peso (₱) through your chosen payment method — whether that's GCash, Maya, BDO, BPI, or any other supported channel.
- Legal and Regulatory Compliance: Meeting our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and any activity that threatens the integrity of the platform.
- Customer Support: Responding to your enquiries, resolving disputes, and improving our support services based on feedback.
- Responsible Gaming: Monitoring betting patterns to identify and assist players who may be at risk of problem gambling, consistent with our Responsible Gaming commitments.
- Platform Improvement: Analysing how players use 5jli to improve existing features, develop new ones, and fix bugs.
- Marketing Communications: Sending you personalised offers, promotions, and updates — but only if you have opted in. You can opt out at any time.
We will never use your data for purposes that are incompatible with the reasons it was originally collected, nor will we process it in ways that are unfair or unlawful.
Section 04
Sharing and Disclosure of Your Data
5jli does not sell your personal data. Full stop. However, there are specific, limited circumstances where we may share your data with trusted third parties. These are:
- Payment Service Providers: Companies like GCash, Maya, GrabPay, and partnered banks need certain data (such as your registered mobile number or account name) to process your transactions. These providers have their own privacy policies and security standards.
- KYC and Identity Verification Partners: We work with authorised third-party services to verify your identity documents. These providers are contractually bound to process your data only for verification purposes and to comply with Philippine data protection law.
- Regulatory Authorities: We may disclose data to PAGCOR, the AMLC (Anti-Money Laundering Council), the NPC, or other government agencies when required by law, court order, or regulatory obligation.
- Technology and Infrastructure Partners: Hosting, cloud storage, and cybersecurity providers who operate our platform infrastructure. All such partners are required to sign data processing agreements that comply with R.A. 10173.
- Group Companies: In the event that 5jli is part of a group of related companies, data may be shared internally for operational and compliance purposes only.
Important: Any third party that receives your data from 5jli is required to maintain the same level of data protection as we do. We do not permit any third party to use your personal data for their own marketing or commercial purposes.
Section 05
Cookies and Tracking Technologies
5jli uses cookies and similar technologies (such as web beacons and local storage) to make the platform work smoothly and to understand how you use it. Here's a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Keep you logged in, remember your session, and make the platform function properly | No — these are required for the site to work |
| Performance Cookies | Collect anonymised data about how you use the platform to help us improve it | Yes — via your browser settings |
| Functional Cookies | Remember your language preferences, display settings, and recently played games | Yes — via your browser settings |
| Marketing Cookies | Used to deliver relevant promotions and track the effectiveness of our marketing (only with your consent) | Yes — opt out in account settings or browser |
You can control or delete cookies through your browser settings. Note that disabling essential cookies may prevent some parts of the 5jli platform from working as expected. For more details on managing cookies in popular browsers, check the help section of Chrome, Firefox, or Safari.
Section 06
How We Keep Your Data Secure
Protecting your personal data is a top priority at 5jli. We implement a layered security approach that includes both technical and organisational measures:
- TLS/SSL Encryption: All data transmitted between your browser and the 5jli platform is encrypted using TLS 1.3 protocol.
- AES-256 Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256.
- Two-Factor Authentication (2FA): Available and strongly recommended for all 5jli accounts to prevent unauthorised access.
- Access Controls: Only authorised 5jli personnel with a legitimate business need can access your personal data. Access is logged and regularly audited.
- Penetration Testing: We conduct regular third-party security audits and penetration tests to identify and address vulnerabilities.
- Incident Response Plan: In the event of a data breach, 5jli will notify affected users and the NPC within 72 hours as required under R.A. 10173.
Your Account, Your Control
Enable two-factor authentication on your 5jli account for an extra layer of protection — lalo na kung nasa GCash o Maya ang pera mo.
Heads up: 5jli will never ask for your password, full card number, or OTP via email, chat, or phone call. If you receive such a request, it is a phishing attempt — report it to us immediately at support@5jli.best.
Section 07
How Long We Keep Your Data
5jli retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The general retention periods are:
- Active Account Data: Retained for as long as your account is active on the platform.
- KYC and Identity Documents: Retained for a minimum of five (5) years after account closure, as required by the AMLA and PAGCOR regulations.
- Financial Transaction Records: Retained for a minimum of five (5) years to comply with financial regulatory requirements.
- Customer Support Records: Retained for up to three (3) years after the resolution of a support interaction.
- Marketing Data: Retained only while you remain opted in. Deleted or anonymised within 30 days of an opt-out request.
- Technical and Log Data: Retained for up to 12 months, unless there is an ongoing security investigation that requires longer retention.
When your data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you.
Section 08
Your Privacy Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by 5jli:
Right to Be Informed
You have the right to know what personal data 5jli collects about you, how it is being used, and who it is shared with. This Privacy Policy is how we fulfil that obligation.
Right to Access
You can request a copy of all personal data we hold about you at any time. We will respond to access requests within 15 business days.
Right to Correction (Rectification)
If any of your personal data is inaccurate or outdated, you have the right to have it corrected. Update your details in your account settings or contact support.
Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention requirements under AMLA and PAGCOR regulations.
Right to Data Portability
You may request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Right to Object
You can object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your rights outweigh ours.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
To exercise any of these rights, contact our Data Protection Officer (DPO) by email at dpo@5jli.best. Please include your full name, registered email address, and a description of your request. We will acknowledge your request within 3 business days and resolve it within 15 business days.
Section 09
Minors and Underage Users
5jli is strictly an adult platform. You must be at least 21 years old to register and use the platform, as required under Philippine gaming regulations. We do not knowingly collect personal data from individuals below the age of 21.
During registration and KYC verification, we verify your age using a valid government-issued ID. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that data and close the associated account.
If you are a parent or guardian and believe your child has created a 5jli account, please contact us immediately at support@5jli.best. We will take swift action to remove the account and all associated data.
Section 10
Changes to This Privacy Policy
5jli may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine laws and regulations. When we make material changes, we will notify you by:
- Sending a notification to your registered email address at least 7 days before the changes take effect.
- Posting a notice on the 5jli platform with a prominent banner for at least 30 days after the update.
- Updating the "Last Updated" date at the top of this page.
Your continued use of 5jli after any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account before the changes take effect. We recommend checking this page periodically so you're always up to date — hindi ka mahihirapan, maikli lang naman basahin.
Section 11
Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5jli handles your personal data, please reach out to our dedicated Data Protection Officer (DPO):
Email the DPO
dpo@5jli.best
Response within 3 business days.
Live Chat Support
Use the 24/7 live chat on the 5jli platform for general queries. Privacy requests should go to the DPO email.
FAQ Page
Our FAQ covers the most common questions about data privacy, account security, and your rights.
For formal complaints that cannot be resolved through our internal process, you may escalate to the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for administering and implementing R.A. 10173.